Store Policies

Custom Orders

We're taking custom orders again! With the help of our artist friend, Lea, we can create your dream design from art that you provide or from a description of your vision. Extra fees apply to all custom orders, based on the scope of your project. Contact us now for a quote. Please note that we can NOT use art that is copyrighted or belongs to any other person or organization, including sports logos. We are not responsible for researching copyright ownership of your designs.


Damages/Claims

Our glassware is packaged very carefully to withstand transit, but sometimes accidents happen. If something arrives broken, please contact us immediately so we can replace it.

Theft and breakage very rarely occur. Please contact us immediately if you feel your package has been lost or damaged.


Returns & Exchanges

Satisfaction is guaranteed! If you are not completely satisfied with any item that you have ordered, return your purchase within 15 days of purchase to receive an exchange, credit or refund (except custom-made or personalized items, which are not returnable). Please package glass items carefully as they are very fragile! We’re unable to refund shipping charges.


Shipping

U.S. Orders -

You can now pick up your order from our warehouse for free most weekdays! We're located at 12003 NE Ainsworth Cir. #109, Portland, OR 97220. We're usually available Monday-Friday 9am-5pm. Our showroom closes at 3:30, so please enter our warehouse through the door next to the garage, to the right of our storefront.

Most items are shipped within 1-3 days of receiving your cleared payment, either standard Fedex (4-7 days) or Priority Mail (2-3 days). You’ll receive a confirmation email with a tracking number when we’re shipping your order.

U.S. Priority Mail shipping includes insurance and Delivery Confirmation. Fedex includes insurance and tracking as well. This doesn’t require a signature, so packages may be left on doorsteps or unsecured locations, as the delivery person sees fit. Unfortunately, we have no control over this. Shipping items to a work address that you will be at during the day is often a good idea.

International Orders (Outside the U.S.) :

International orders travel First Class or Priority Mail, based on weight and size of the package (larger orders travel Priority, which is faster and more expensive). Delivery dates and tracking info are usually unavailable for international orders, and often take about 8 days to arrive, but can sometimes take 2-3 months.

All duties and customs fees are the responsibility of the buyer, and can be extremely high in some cases. We can not legally ship your package as a gift. Only one individual shipping to another individual may ship as a gift. IF YOU ARE SENDING A GIFT TO SOMEONE OUTSIDE THE U.S.A., THEY WILL BE RESPONSIBLE FOR PAYING CUSTOMS FEES UPON ARRIVAL. Many gift recipients refuse to pick up these packages, and they will be returned, minus the postage. We highly recommend having these gifts shipped to you, personally, so that you can re-ship them as a gift to avoid customs fees for your friend, or please inform them that they will need to pick up and pay for their package upon arrival.

Wholesale Orders:

Wholesale and large orders are usually shipped within 1-3 weeks (or longer during November & December, or if containing back-ordered items, or more than 100 pieces), via Fedex Ground. Payment must be received prior to shipping, unless you have established Net 30 terms with us. Wholesale orders are not eligible for free shipping offers.


Advertising and 3rd Party Data Collection

We reserve the right to use 3rd party data collection (conversion tracking codes) to track traffic and sales on our own website. This may include using cookies, collecting, storing, and sharing data with Facebook, Pinterest, and other relevant websites which we advertise with.

By using our website, you agree to these terms.

If you wish to make a purchase without checking out through our online cart, simple email us with your order, shipping/billing address(s), and we will bill you directly instead.