Shipping

Most items are shipped within 1-2 days of receiving your payment. Standard (ground) shipping usually takes 2-10 business days to arrive. Local pick up in Portland, OR available by appointment.

International Orders (Outside the U.S.)

Delivery dates and tracking info are usually unavailable for international orders, and often take about 8-21 days to arrive, but can sometimes take 2-3 months.

All duties and customs fees are the responsibility of the buyer.

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Returns & Exchanges

Satisfaction is guaranteed! If you are not completely satisfied with any item that you have ordered, return your purchase within 30 days to receive an exchange, credit or refund (except discontinued, custom-made, fundraisers, or personalized items). Please package items the same way we sent them to you, as they are very fragile. We are unable to refund any shipping charges.

Damages/Claims

Our items are packaged very carefully to withstand transit, but sometimes accidents happen. If something arrives broken, please contact us immediately so we can replace it.

Theft and breakage very rarely occur. Please contact us immediately if you feel your package has been lost or damaged so we can remedy the situation.

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These terms were last updated August 16, 2024