Contact


Hello there!

My name is Lea, and I’ll be answering your email.

If you'd like info on wholesale ordering, please visit our Wholesale page.

We work from our studio in Portland, OR and occasionally sell at shows in our area. Find places to shop in person on our Where to Shop page.

Our warehouse/studio is located at:

12003 NE Ainsworth Cir. #109
Portland, OR 97220

We're there most Tuesdays-Fridays, from 10-3. Make an appointment, or stop in and say hi!

 


TERMS OF SERVICE:

U.S. Orders -

You can now pick up your order from our warehouse for free most weekdays! We're located at 12003 NE Ainsworth Cir. #109, Portland, OR 97220. We're usually available Monday-Friday 9am-5pm. Our showroom closes at 3:30, so please enter our warehouse through the door next to the garage, to the right of our storefront.

Most items are shipped within 1-3 days of receiving your cleared payment, either standard Fedex (4-7 days) or Priority Mail (2-3 days). You’ll receive a confirmation email with a tracking number when we’re shipping your order.

U.S. Priority Mail shipping includes insurance and Delivery Confirmation. Fedex includes insurance and tracking as well. This doesn’t require a signature, so packages may be left on doorsteps or unsecured locations, as the delivery person sees fit. Unfortunately, we have no control over this. Shipping items to a work address that you will be at during the day is often a good idea.

International Orders (Outside the U.S.) :

International orders travel First Class or Priority Mail, based on weight and size of the package (larger orders travel Priority, which is faster and more expensive). Delivery dates and tracking info are usually unavailable for international orders, and often take about 8 days to arrive, but can sometimes take 2-3 months.

All duties and customs fees are the responsibility of the buyer, and can be extremely high in some cases. We can not legally ship your package as a gift. Only one individual shipping to another individual may ship as a gift. IF YOU ARE SENDING A GIFT TO SOMEONE OUTSIDE THE U.S.A., THEY WILL BE RESPONSIBLE FOR PAYING CUSTOMS FEES UPON ARRIVAL. Many gift recipients refuse to pick up these packages, and they will be returned, minus the postage. We highly recommend having these gifts shipped to you, personally, so that you can re-ship them as a gift to avoid customs fees for your friend, or please inform them that they will need to pick up and pay for their package upon arrival.

Wholesale Orders:

Wholesale and large orders are usually shipped within 1-3 weeks (or longer during November & December, or if containing back-ordered items, or more than 100 pieces), via Fedex Ground. Payment must be received prior to shipping, unless you have established Net 30 terms with us. Wholesale orders are not eligible for free shipping offers.