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CartReturn Policy
Satisfaction Guaranteed! If you are not completely satisfied with any item that you have ordered, return your purchase within ten days to receive an exchange, credit or refund (except custom-made or personalized items). Please package glass items carefully as they are very fragile! We are unable to refund shipping charges.
Privacy Policy
We will never share your personal or payment information with anyone. All credit card payments are collected on a secure server and our mailing list is never shared.
I am a single person who sells things online and I value your privacy as much as I value my own. Believe me, I hate getting spam too and I know how important the issue of identity and credit card theft is to online shoppers.
Payments
We accept all major credit cards and Paypal. Please contact us if you have any questions about using the shopping cart, or would prefer to give a credit card number over the phone instead of online. We also have an Etsy shop where you can purchase items. You need to have a free account with Etsy to purchase there, but you can ask us for help if you need it.
Shipping
Most items are shipped within 1-4 days of ordering.
Your order may be shipped First Class mail (7-10 days), Priority Mail (2-3 days), or through Fedex (4-7 days), based on weight, size of the package, and the destination it's traveling to. You'll receive a confirmation email with a tracking number when we're shipping your order.
If your order will be shipped to any country outside the U.S., then you will be responsible for paying all duties/customs/brokerage fees upon arrival. Delivery usually takes 10-15 business days.
Add Signature Confirmation to you order:
Insurance and Delivery Options
Priority Mail shipping includes Insurance and Delivery Confirmation. This doesn't require a signature, so packages may be left on doorsteps or unsecure locations, as the postal employee sees fit. Unfortunately, we have no control over this. (Please note: as far as we can tell, insurance does not cover theft after delivery has occurred.)
Please purchase the Signature Confirmation add-on above if you would like the mailperson to require a signature upon delivery (if you're not home, they will ask you to pick up the package in person at the Post office within a few days, or it will be returned). Shipping items to a work address is also a good idea, unless you're likely to be home to receive the package.
Insurance is now included with all Priority Mail and international orders! Our glassware is packaged very carefully to withstand transit, but sometimes accidents happen.
Please contact us immediately if you feel your package has been lost or damaged, since insurance claims must be filed within a short period of time. If it's determined that your package was delivered successfully, but was stolen after delivery, we will replace or refund items up to $30 (retail value). After that, we can offer our wholesale prices for replacements.
Theft and breakage very rarely occur, but we've had a few issues to deal with, so we're trying to create a fair system so no one has to pay too much.
Custom Orders
We know everyone loves a personalized gift that was created just for them, and we've always tried to offer customization options.
As the word get around about us, we've been getting more and more custom requests. So cool! Except that it often takes a long time to create a finished piece of artwork for each customer.
To cover the time it takes to iron out the artwork details, we're having to switch to an hourly rate for all custom design work. If you'd just like text, or you have black & white vector artwork (or a high-resolution black & white image), it will speed things up tremendously. If you'd like me to draw a design from scratch, it's going to take longer, but I'll give you an estimate before we begin.
Our New Rates for Custom Etching:
$40 per hour of design work, with a $20 minimum for each order.
Hours are charged in 15 min. increments.
Design work includes research, original sketches, color conversion to solid black & white, digital retouching, tracing, vectorizing and any revisions you request.
Extra fees will apply if you'd like etching over an area larger than 3 inches wide by 4 inches tall, or on both sides of an item.
Prices of actual products and shipping are not included in the custom design fee. The number of items you'd like with your custom artwork on them will have no effect on the custom design fee.
Design work fees don't include the time it takes to make the actual sandblasting stencil we'll use, or masking the items, or the sandblasting itself, or any washing, packaging or otherwise handling of your awesome customized stuff. That's all covered in the product price, so nothing else unexpected will get tacked on, we promise.
We do not manufacture glassware items ourselves, so availability of colors and quantities is limited to what we can find.
Custom Ordering FAQ's
Q. What can I get for the $20 minimum fee?
A. 1) A line or two of text added to a glass, even if I have to download a new font for you. (I recommend dafont.com
if you want to browse through there in advance. Script fonts or ones
with fine lines or small details may not work well, but I can help you
find alternatives once I know what style you're looking for.)
2) A logo or image already in b&w vector format.
3)
A b&w logo or image in another format, which doesn't have too many
details or fine lines. Some color photos can work well too, if you don't mind letting me convert them to line art for you. I'll let you know how simple your image will be
to work with once I see it.
Q. What if I don't have any artwork, but I have a really great idea?
A. Then
the time it takes could be anywhere from one hour to 3 hours, or longer.
The more information you can give me from the beginning, the faster it
will be to create your perfect design.
I can usually create
something from scratch within an hour or two, but it can be
time-consuming to create something that's outside of my artistic style.
Describe your idea as clearly as you can, and please send any sketches
or images you can find online that help illustrate your concept. I'll
give you an estimate before I begin, and keep you updated if it looks
like I'm going to go out of your budget.
Q. How do I pay for my custom order?
A. Once
I know what you want, and we've agreed on an estimate, I'll send you a
Paypal invoice which will include the price of the items you'd like
etched, plus shipping, and the custom order charge. I won't
be able to start working on your artwork until I've received this
payment. (You can use any credit or debit card to pay through Paypal, or I can send an invoice through another credit card processor if you prefer. We no longer accept checks.)
If you'd prefer to pay a 50% deposit instead of all at once,
I'll send you another invoice for the balance when your order is completed. Your order will be shipped after your
full payment is received.
Q. How long will all of this take?
A. Most
custom projects take about 1-3 weeks from concept to shipping date,
depending on how quickly you respond to emails, send payments, and how
complicated the design process is.
Shipping times are usually 2-3 business days for up to 4 pint glasses. We ship Fedex Ground for larger orders, which usually takes 3-10 business days.
Q. What's the deadline for placing my order?
A. We're expecting to have plenty of time through the spring to work on your custom projects, but we may have to stop taking requests as business picks up in the summer and fall. Custom work has been a huge part of our business, but our focus may change as our original designs and collaborative projects take off.
